Help Center
Find answers to common questions, get support, and learn how to make the most of 006 Transportation services.
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Frequently Asked Questions
Getting Started
How do I book my first ride?
Simply open our app or website, enter your pickup and destination locations, select your preferred ride type, and confirm your booking. You'll be matched with a nearby driver within minutes.
What payment methods do you accept?
We accept all major credit cards, debit cards, PayPal, Apple Pay, Google Pay, and corporate accounts. You can add multiple payment methods to your account.
How do I create an account?
Click 'Sign In' on our homepage and complete the registration process. You'll need basic contact information to get started.
Booking & Rides
Can I schedule a ride in advance?
Yes! You can schedule rides up to 30 days in advance. Just select 'Schedule for later' when booking and choose your preferred time.
What if I need to cancel my ride?
You can cancel anytime before your driver arrives. Cancellations within 2 minutes are free. After that, a small cancellation fee may apply.
How do I track my driver?
Once matched, you'll see your driver's location, vehicle details, and estimated arrival time in real-time on the map in your app.
Pricing & Payments
How are ride fares calculated?
Fares include a base rate ($5.00), plus distance ($2.50/mile) and time ($0.75/minute). You'll see the estimated fare before confirming your ride.
Are there any hidden fees?
No hidden fees! We believe in transparent pricing. Additional charges may apply for tolls, airport fees, or cleaning if needed.
How do I get a receipt?
Receipts are automatically emailed after each ride. You can also view and download them from your ride history in the app.
Safety & Security
How do you ensure driver safety?
All drivers undergo comprehensive background checks, vehicle inspections, and safety training. We continuously monitor driver performance and ratings.
What safety features do you offer?
We provide real-time GPS tracking, emergency assistance button, ride sharing with contacts, driver photo/license verification, and 24/7 safety support.
How do I report a safety concern?
Use the 'Report Issue' feature in your app immediately, or call our 24/7 safety line at (314) 555-0911. All reports are taken seriously and investigated promptly.
Still Need Help?
Can't find what you're looking for? Our support team is available 24/7 to help you with any questions or concerns.